1. WHO ARE WE?

A.1 Data controller
The following information is provided to you so that you can familiarise yourself with the personal data protection commitments of PASTORALE, a simplified joint-stock company, whose registered office is at ROUTE DE NEMOURS, 77760 URY, acting as data controller for the personal data processing referred to in this document.

A.2 Our IT and Data Protection Officer
PASTORALE has appointed a Data Protection Officer whom you can contact by email at the following address: vieprivee@canasuc.com

1. WHAT PERSONAL DATA DO WE PROCESS?

As part of the processing of personal data, PASTORALE collects and processes the following data:
– Surname, first name, billing address, delivery address, email address, telephone number; ;
– Account number
– Statistics on open and click-through rates for emails sent by CANASUC (a PASTORALE brand) and website activity (page views, products viewed, abandoned baskets, etc.).

1. WHY DO WE PROCESS YOUR DATA?

C.1 The purposes of our processing
The processing operations we carry out are for the following purposes:
– Website content management; ;
– Order management; ;
– Managing communication with clients and prospects; ;
– Customer journey tracking; ;
- Management of customer relations and customer complaints; ;
– Audience analytics.

C.2 The legal basis for our processing
We only process data if at least one of the following conditions is met:
Your consent to the processing operations has been collected; ;
The existence of our legitimate interest, or that of a third party, which justifies us carrying out the processing of the personal data concerned; ;
The performance of a contract that binds us to you requires us to carry out the relevant processing of personal data; ;
We are bound by legal and regulatory obligations that require the implementation of the relevant personal data processing.

C.3. The legitimate interests pursued
The legitimate interests pursued by PASTORALE may notably consist in enabling the continuity of its business, improving the consumer experience, building consumer loyalty and understanding consumer expectations.

1. TO WHOM IS YOUR PERSONAL DATA TRANSFERRED?
   The personal data we collect, as well as that which is collected subsequently, is intended for us in our capacity as data controller.

We ensure that only authorised persons have access to this data. Our service providers may receive this data in order to carry out the services we entrust to them. Your personal data is not passed on to any third parties other than our potential service providers.

1. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
   Your personal data will be processed for as long as necessary for the purposes stated above in accordance with all data protection rules. This means that we will delete your data when this personal information is no longer required to process a request or order, to manage your account or our customer relationship. Anonymous statistics may be kept for longer.

1. YOUR RIGHTS

 

Regarding the personal data we hold about you, you have the right to:

• Request a copy of your personal data stored in our systems
• Request that we correct or erase your personal data (although this may mean we cannot process requests or orders, or that your account expires)
• Asking us to stop processing your personal data (for example regarding the use of data to improve our website), or to restrict how we process it (for example if you consider the data to be incorrect)
• Request the personal data used to provide you with the information you have requested, process an order, or manage your account or our relationship in a machine-readable format. You also have the right to transfer this data to another Data Controller
• Withdraw your consent to processing for marketing purposes at any time.

We may refuse a request to erase your personal data when we need it to comply with a legal obligation or a claim.

Requests to exercise your rights must be sent to the following address vieprivee@canasuc.com

If you have a complaint regarding the processing of your personal data, you have the right to lodge a complaint with the CNIL at 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 (www.cnil.fr) or with the supervisory authority of the country in which you live or work.